Question 1

What managed IT services does Oxana provide?

Accepted Answer

Oxana provides managed IT services including proactive monitoring, helpdesk support, cybersecurity, cloud management for Microsoft 365 and Azure, device lifecycle management, and IT strategy. Everything is delivered under a fixed monthly agreement by certified Microsoft engineers.

Question 2

How much do managed IT services cost in Australia?

Accepted Answer

Pricing depends on the number of users, the platforms you run and the level of support you need. Oxana offers per user and per device plans with a fixed monthly fee, so there are no surprise bills. Book a free assessment for a written quote.

Question 3

What is the difference between managed IT and co-managed IT?

Accepted Answer

Fully managed IT means Oxana runs your IT end to end. Co-managed IT means Oxana works alongside your internal IT person or team, filling the gaps in coverage, specialist skills or after hours support. Most clients move between the two as they grow.

Question 4

Is Oxana a Microsoft partner?

Accepted Answer

Yes, Oxana is a certified Microsoft Cloud Solutions Partner delivering Business Central, Microsoft 365, Power Platform, and Copilot AI solutions to Australian businesses with proven expertise and support.

Question 5

What is Dynamics 365 Business Central and who is it for?

Accepted Answer

Dynamics 365 Business Central is an all-in-one business management solution from Microsoft that combines financial management, sales, purchasing, inventory, and operations. It is designed for small to medium Australian businesses that have outgrown basic accounting software like MYOB or Xero and need a connected ERP system.

Question 6

What is SMB1001 cybersecurity certification?

Accepted Answer

SMB1001 is an Australian cybersecurity standard designed specifically for small and medium businesses. It provides a tiered framework for improving cyber security maturity. Oxana is a Gold certified SMB1001 partner and offers gap assessment, remediation, and certification support.

Question 7

What is the Essential Eight and does Oxana help with compliance?

Accepted Answer

The Essential Eight is a set of baseline mitigation strategies published by the Australian Signals Directorate to protect organisations against cyber threats. Oxana offers Essential Eight compliance services including assessment, implementation, and ongoing monitoring.

Question 8

Does Oxana provide AI implementation services?

Accepted Answer

Yes, Oxana provides AI readiness assessments, Microsoft Copilot adoption services, custom AI agent development, and AI-driven website development. Oxana helps Australian businesses identify high ROI AI use cases and deploy practical AI solutions that deliver measurable results.

Question 9

Does Oxana support businesses using AI tools like Claude and ChatGPT?

Accepted Answer

Yes, as a technology partner, Oxana supports clients who use leading AI tools including Anthropic Claude, ChatGPT, and Perplexity, and helps organisations adopt AI securely across their operations.

Question 10

What areas does Oxana service?

Accepted Answer

Oxana provides managed IT services across Sydney, Melbourne, Brisbane, and throughout Australia, with local engineers and remote support available nationwide.

Question 11

How do I contact Oxana?

Accepted Answer

You can contact Oxana by calling +61 2 7257 6210, emailing info@oxana.com.au, or through the contact form at oxana.com.au/contact. Oxana is based at Level 20, 201 Sussex Street, Darling Park Tower 2, Sydney NSW 2000.

The 2027 Executive Technology Playbook

Artificial Intelligence Governance and Pragmatic Adoption

Unregulated public artificial intelligence usage and enterprise data exposure risks

Five foundational security checks before enabling Microsoft Copilot

The difference between generative chat interfaces and autonomous agentic workflows

Calculating authentic return on investment from artificial intelligence in professional services

Australian privacy compliance, data sovereignty, and cloud model hosting

Building standard operational prompt repositories to institutionalise internal productivity

Financial Modernisation, ERP Architecture, and Cash Visibility

The hidden operational drag of relying on complex spreadsheets for critical operations

Compressing the month end closing cycle from ten days down to forty-eight hours with modern Enterprise Resource Planning

Moving from historical financial statements to rolling thirteen week cash forecasting

Eliminating locked working capital through automated inventory demand planning

Identifying cost to serve distortions across your customer base

Automating accounts payable and invoice reconciliation to prevent operational leakage

Defensive Cyber Posture, Brand Integrity, and Compliance

The monitoring fallacy: why unenforced email domain authentication leaves you vulnerable to spoofing

Preventing payment redirection fraud using automated DMARC enforcement and protocols

The Australian Cyber Security Centre Essential Eight framework: practical implementation without operational friction

Achieving the SMB1001 standard to qualify for enterprise and government supply chain tenders

Australian cyber insurance requirements: the mandatory technical controls underwriters demand

Incident response readiness: establishing clear executive governance before an intrusion occurs

Business Process Optimisation and Low Code Scale

Moving beyond static portable document format files into structured data flows

Rapid efficiency gains: three routine administrative workflows to automate using the Microsoft Power Platform

Eradicating duplicate data entry between front end customer portals and back end accounting systems

Equipping remote teams with low code mobile applications to eliminate paper processing delays

The Strategic Horizon and 2027 Planning

Replacing multiple standalone software subscriptions with unified Microsoft platforms to protect operating margins

Preparing enterprise systems for upcoming Australian supply chain sustainability reporting requirements

Structuring the 2027 technology capital and operating expenditure budget for sustained growth

The complete Oxana 2027 Executive Technology Roadmap: summary and compendium release

Ready to execute your 2027 roadmap?