Enable your workforce without overloading your IT team
The people-facing side of co-managed IT: device lifecycle, Microsoft 365, Copilot adoption, onboarding, and helpdesk augmentation. Your internal team keeps the strategy; Oxana absorbs the everyday requests.
Your workforce needs IT. Your IT team needs time.
Every new starter, every device, every password reset, every Copilot question lands on your internal IT team. None of it is hard on its own. Together, it consumes the week your team needed for the project that actually moves the business forward.
Workforce IT enablement is Oxana taking that load, delivered as an extension of your team. Your people get a better day to day experience. Your IT team gets their week back.
Where this fits
- Your internal IT team spends most of its week on user requests, not projects
- Onboarding and offboarding is inconsistent or manual
- Microsoft 365 and Intune are managed reactively
- Copilot is licensed but not adopted
- You want to improve the workforce IT experience without growing headcount
What we take on
Six areas of workforce IT, delivered alongside your internal team. Pick the ones that hurt the most, or hand over the lot.
Device Lifecycle Management
Intune and Autopilot provisioning, patching, and secure retirement of devices. New hardware arrives pre-configured and enrolled, ready to work on day one.
Onboarding and Offboarding
Repeatable new-starter setup: accounts, devices, licensing, and access. When people leave, we revoke cleanly so nothing leaks out the door.
Copilot and AI Adoption
Roll out Microsoft Copilot to the people who will benefit most, with use cases, training, and guardrails so adoption sticks and the investment pays back.
Microsoft 365 Provisioning
Licensing, groups, and permissions managed across your tenant, so the right people reach the right tools without your team triaging every request.
Adoption and Training
Self-service knowledge, quick guides, and targeted training so your workforce solves the small things themselves and your team focuses on the big ones.
Helpdesk Augmentation
Tier 1 and 2 support that absorbs the everyday request volume, escalates intelligently to your team, and reports on it all.
Frequently Asked Questions
What is workforce IT enablement?
Workforce IT enablement is the people-facing side of co-managed IT. Oxana takes on device lifecycle, onboarding, Microsoft 365 provisioning, Copilot adoption, and day-to-day helpdesk volume so your internal IT team is free to focus on strategy and projects instead of chasing user requests.
Does this replace our internal IT team?
No. Workforce IT enablement is a co-managed service. Your internal team keeps ownership of the environment and the decisions. Oxana absorbs the repetitive, time-consuming user-facing work and escalates to your team when it matters, so your people spend their time on higher value work.
Can Oxana manage Intune and Autopilot for us?
Yes. Oxana engineers deploy and manage Microsoft Intune and Windows Autopilot, including device enrolment, compliance policies, conditional access, app deployment, and secure device retirement, working alongside your internal team.
How does this help with Copilot adoption?
Oxana runs Copilot readiness, identifies the roles that benefit most, manages licensing and guardrails, and delivers adoption support and training so your workforce actually uses Copilot well rather than leaving it switched off.
Free your IT team from the request queue
If your internal team is buried in user requests, Oxana can take the people-facing load off their hands. Let's talk about what to hand over.
Start the conversation