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Microsoft Cloud Solutions Partner

Microsoft 365 Managed Services Sydney

Oxana delivers Microsoft 365 managed services and managed IT services that keep Sydney and Australian businesses productive and secure. Proactive monitoring, a local helpdesk and certified cloud engineering, all under one predictable monthly agreement. The IT team behind your IT team.

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24/7
Monitoring & alerting
< 1 hr
Average response time
99.9%
Uptime target
100%
Australian based support

What managed IT services include

Managed IT services from Oxana include 24/7 proactive monitoring, a local Australian helpdesk, security and patch management, tested backups, cloud management for Microsoft 365 and Azure, device lifecycle management and a technology roadmap. Everything is delivered as a single service under one fixed monthly agreement by certified engineers.

Proactive Monitoring

Round the clock monitoring of your servers, networks and cloud platforms catches issues before they become outages.

IT Support & Helpdesk

A local helpdesk your people actually want to call, with a single point of contact and a tracked ticket for every request.

Security & Backup

Endpoint protection, email security, patch management and tested backups built on Microsoft Defender and best practice frameworks.

Cloud Management

Migration, licensing and day to day management of Microsoft 365, Azure and Dynamics 365, handled by certified engineers.

Infrastructure & Devices

Procurement, deployment and lifecycle management of laptops, servers and network hardware, so nothing ages out of support.

Strategy & Reporting

A dedicated account manager, quarterly business reviews and a clear technology roadmap aligned to your goals.

Why Australian businesses choose Oxana

Businesses choose Oxana because we combine Microsoft AI Cloud Partner Program expertise with fully local Australian support, security built into every plan by default, and per user pricing that scales as you grow. You get a dedicated account manager and named engineers, not a rotating call centre.

One team, your team

You get a dedicated account manager and a named engineer pool, not a rotating call centre. We learn your environment and your people.

Security built in

Security is part of every plan, not an add on. We follow the Essential Eight and SMB1001 frameworks by default.

Built to scale

Per user pricing that flexes as you grow, with a roadmap that keeps your platforms current and your spend predictable.

Local and responsive

Australian based support with clear SLAs. Real people answer the phone and tickets move fast.

The evolution of corporate IT in Sydney

Corporate IT in Sydney has moved from reactive break-fix support toward predictive infrastructure management and cloud-first operations. Modern managed IT services use proactive monitoring, automated patching, and cloud identity to prevent issues before they cause downtime, rather than waiting for something to break and fixing it after the fact.

ThenReactive break-fix

You call when something breaks. The IT provider bills by the hour. Downtime is accepted as normal, and strategic planning is absent.

NowProactive managed services

Monitoring catches issues before they become outages. Patching, backups, and security run automatically. A fixed monthly fee covers everything, and a roadmap keeps you current.

NextPredictive and cloud-first

AI assisted monitoring predicts failures before they happen. Cloud identity, automation, and data drive decisions. IT becomes a growth engine, not a cost centre.

Our full-spectrum technical architecture

Oxana designs and manages a complete technical architecture that spans Azure cloud, hybrid identity, and resilient local networks. This is the architectural maturity that separates a modern managed service provider from a generic helpdesk.

Azure cloud migration

Lift and shift or rebuild for cloud native. Oxana manages the full migration lifecycle, from landing zone design to cutover, with rollback plans and zero downtime cutover windows.

Hybrid identity via Entra ID

Single sign on across cloud and on premises. Conditional access, MFA, and role based access control enforced centrally through Microsoft Entra ID, so identity is the perimeter.

Resilient local networks

SD-WAN, redundant internet, and secure Wi-Fi designed for Sydney offices. Local engineering presence means we can be on site at Darling Park when hands and eyes are needed.

SLA commitments and accountable ownership

Every managed IT agreement includes defined response tiers, a local Sydney engineering presence, and proactive monthly reporting. You always know who owns your outcomes and how fast we respond.

Response tiers

P1 Critical

Business wide outage or security incident

15 min response
P2 High

Significant impact to a team or system

1 hr response
P3 Standard

Individual user issue or minor disruption

4 hr response
P4 Low

Request or non-urgent question

Next business day

Accountable ownership

Local Sydney engineering

Named engineers based at our Darling Park HQ, not an offshore call centre. On site when you need us.

Dedicated account manager

One person who knows your business, your roadmap, and your team. Quarterly business reviews keep us aligned.

Proactive monthly reporting

Ticket volumes, resolution times, patch status, and security posture in a clear monthly report. No surprises.

Managed IT services across Australia

Oxana delivers managed IT services with local teams in Sydney, Melbourne and Brisbane, and remote support available nationwide. Choose your city below for corridor and suburb level coverage details.

Managed IT Services Sydney

Sydney CBD, North Shore, Western Sydney and the technology precincts of Macquarie Park and Rhodes.

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Managed IT Services Melbourne

Melbourne CBD, Richmond, the Western and South East corridors and major business parks.

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Managed IT Services Brisbane

Brisbane CBD, the Trade Coast, Gold Coast corridor and Ipswich to Sunshine Coast growth areas.

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Already have an IT person? Co-managed IT might be the fit.

Keep your internal team and add Oxana for specialist skills, after hours cover and cloud engineering, without replacing anyone.

Explore Co-Managed IT

Frequently asked questions

Managed IT services put the day to day running of your technology in the hands of a specialist provider. Oxana takes care of monitoring, helpdesk, security, backups and cloud platforms under a predictable monthly agreement, so your team can focus on the business.

Pricing depends on the number of users, the platforms you run and the level of support you need. Oxana offers per user and per device plans with a fixed monthly fee, so there are no surprise bills. Book a free assessment for a written quote.

Fully managed IT means Oxana runs your IT end to end. Co managed IT means we work alongside your internal IT person or team, filling the gaps in coverage, specialist skills or after hours support. Most clients move between the two as they grow.

Yes. Oxana delivers managed IT services across Sydney, Melbourne and Brisbane, with remote support available nationwide.

Oxana handles cloud migration with zero business downtime by running the old and new environments in parallel during a defined cutover window. We design the Azure landing zone first, synchronise data continuously, test the new environment with a pilot group, then cut over outside business hours with a documented rollback plan. Most migrations are transparent to users, who simply log in on Monday morning and find everything working in the cloud.

Yes. That is the defining feature of co-managed IT. Oxana works alongside your internal IT team, not instead of them. We handle the heavy lifting your team does not have capacity for, take on escalations that need specialist depth, and lead strategic projects like cloud migrations and security uplift. Your internal team keeps full ownership of the environment, the relationships, and the day to day decisions. We plug in wherever you need us and step back when you do not.

Every Oxana managed IT agreement includes defined response tiers: P1 critical issues receive a 15 minute response, P2 high impact issues receive a 1 hour response, P3 standard issues receive a 4 hour response, and P4 low priority requests are handled the next business day. The SLA also includes 24/7 proactive monitoring, a dedicated account manager, quarterly business reviews, and a monthly report covering ticket volumes, resolution times, patch status, and security posture.

Oxana responds to Sydney based IT support requests according to priority: 15 minutes for a P1 critical outage or security incident, 1 hour for a P2 high impact issue, 4 hours for a P3 standard issue, and the next business day for P4 low priority requests. Our engineering team is based at Darling Park in Sydney, so we can be on site when hands and eyes are needed, and our helpdesk is 100% Australian based.

Ready for IT that just works?

Book a free assessment. We will review your environment and show you exactly what managed IT services look like for your business.

Book a Free Assessment Call +61 2 7257 6210