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Professional ServicesBrisbaneConfidential Professional Services Firm

Professional Services Firm Saves 12 Hours Per Week with Copilot AI

A Brisbane based professional services firm with 40 staff saved 12 hours per week per consultant after a structured Microsoft Copilot adoption program, with zero data security incidents.

12 hrs/week
Hours saved per consultant
Self reported time savings across meeting prep, drafting and research
78%
Copilot adoption rate
Up from 15% before the program
0
Data security incidents
No incidents after governance controls deployed
4 weeks
Program duration
Structured adoption with role based training

The Challenge

The firm had Microsoft 365 Copilot licences but usage was under 15% after six months. Consultants were unsure what was safe to put into AI, leadership was concerned about data security, and the productivity gains promised by the vendor had not materialised. The firm needed structured adoption, not just a tool rollout.

The Solution

Oxana delivered a four week Copilot adoption program starting with a data security and governance review to ensure sensitive client data was protected. We ran role based workshops for each team, built a library of approved prompt templates for common legal and consulting tasks, and established usage metrics to track adoption. Post program, the firm reported 12 hours saved per consultant per week with zero data incidents.

Oxana Capabilities

Copilot AI AdoptionAI Readiness AssessmentMicrosoft 365 GovernanceTrainingChange Management

"We had the licences but no idea how to use them safely. Oxana gave us the governance, the training and the templates. Now Copilot is part of how we work every day."

Managing Partner, Professional Services Firm

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