What managed IT services does Oxana provide?

Oxana provides managed IT services including proactive monitoring, helpdesk support, cybersecurity, cloud management for Microsoft 365 and Azure, device lifecycle management, and IT strategy. Everything is delivered under a fixed monthly agreement by certified Microsoft engineers.

How much do managed IT services cost in Australia?

Pricing depends on the number of users, the platforms you run and the level of support you need. Oxana offers per user and per device plans with a fixed monthly fee, so there are no surprise bills. Book a free assessment for a written quote.

What is the difference between managed IT and co-managed IT?

Fully managed IT means Oxana runs your IT end to end. Co-managed IT means Oxana works alongside your internal IT person or team, filling the gaps in coverage, specialist skills or after hours support. Most clients move between the two as they grow.

Is Oxana a Microsoft partner?

Yes, Oxana is a certified Microsoft Cloud Solutions Partner delivering Business Central, Microsoft 365, Power Platform, and Copilot AI solutions to Australian businesses with proven expertise and support.

What is Dynamics 365 Business Central and who is it for?

Dynamics 365 Business Central is an all-in-one business management solution from Microsoft that combines financial management, sales, purchasing, inventory, and operations. It is designed for small to medium Australian businesses that have outgrown basic accounting software like MYOB or Xero and need a connected ERP system.

What is SMB1001 cybersecurity certification?

SMB1001 is an Australian cybersecurity standard designed specifically for small and medium businesses. It provides a tiered framework for improving cyber security maturity. Oxana is a Gold certified SMB1001 partner and offers gap assessment, remediation, and certification support.

What is the Essential Eight and does Oxana help with compliance?

The Essential Eight is a set of baseline mitigation strategies published by the Australian Signals Directorate to protect organisations against cyber threats. Oxana offers Essential Eight compliance services including assessment, implementation, and ongoing monitoring.

Does Oxana provide AI implementation services?

Yes, Oxana provides AI readiness assessments, Microsoft Copilot adoption services, custom AI agent development, and AI-driven website development. Oxana helps Australian businesses identify high ROI AI use cases and deploy practical AI solutions that deliver measurable results.

Does Oxana support businesses using AI tools like Claude and ChatGPT?

Yes, as a technology partner, Oxana supports clients who use leading AI tools including Anthropic Claude, ChatGPT, and Perplexity, and helps organisations adopt AI securely across their operations.

What areas does Oxana service?

Oxana provides managed IT services across Sydney, Melbourne, Brisbane, and throughout Australia, with local engineers and remote support available nationwide.

How do I contact Oxana?

You can contact Oxana by calling +61 2 7257 6210, emailing info@oxana.com.au, or through the contact form at oxana.com.au/contact. Oxana is based at Level 20, 201 Sussex Street, Darling Park Tower 2, Sydney NSW 2000.

All case studies

Professional ServicesMelbourneConfidential (Melbourne based professional services firm)

Stopping Ransomware Before It Started: Proactive Detection for a Melbourne Professional Services Firm

A Melbourne based professional services firm with 60 staff avoided a ransomware event after Oxana managed threat protection isolated a compromised device during lateral movement.

Under 1 hour

Time to isolation

From first detection signal to device isolation

Data encrypted

Ransomware payload never executed

0 hours

Downtime

Business continued operating through the incident

The Challenge

The firm had standard antivirus but no 24/7 monitoring. After a staff member clicked a phishing link, an attacker gained a foothold and began moving laterally overnight.

Starting Environment

Traditional antivirus on endpoints, no Security Operations Center, and no identity monitoring. Microsoft 365 sign ins were not being watched for anomalies.

The Solution

Oxana deployed endpoint detection and response, ransomware canaries, and 24/7 identity monitoring. During the onboarding period, the SOC detected lateral movement from the compromised device and isolated it before any encryption occurred.

Oxana Capabilities

Managed Threat ProtectionEndpoint Detection and ResponseIdentity MonitoringIncident Response

"We did not even know it had happened until Oxana called us. They had already contained it before we finished our coffee."

Operations Manager, Melbourne based professional services firm

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